Privacy Policy

Information Connected to Your Shopping Journey

The information CELYVANE handles depends on what you actually do in the store. Simply viewing a product page does not create the same information as completing checkout, sending a customer-service message, or requesting help with an order.

For example, browsing a foundation, tinted moisturizer, blush, mascara, lip product, brow pencil, beauty set, body lotion, body cream, body oil, or brush may generate routine technical and browsing information. Placing an order requires additional details so payment, fulfillment, delivery, and support can work correctly.

Information associated with a typical purchase may include:

• Your name and the contact details entered during checkout.
• Your billing and shipping information.
• The products, shades, colors, sets, quantities, and other options selected for the order.
• Order value, discounts, shipping method, payment status, and transaction references.
• Order timestamps, fulfillment status, carrier information, and delivery-related records.
• Customer-service messages associated with the purchase.

We use this information to complete the purchase you requested, keep the order identifiable, communicate about fulfillment, and respond when assistance is needed.

Beauty Product Choices and Shade Information

CELYVANE carries products where the exact selection matters. Our catalogue includes complexion products, foundation and concealer shades, neutralizing products, powders, bronzers, blushes, lip colors, pencils, liners, mascara, brow products, illuminating products, beauty sets, tools, and body-care items. As a result, an order record may identify the specific shade or product variation you chose.

We keep those selections with the order because they are necessary for accurate fulfillment and useful when resolving a product-selection or packing issue. If you tell customer support that you expected one shade but received another, the original selection allows us to compare your message with the order record.

Your purchase history may also show patterns such as repeatedly ordering a particular product type or shade. We may use aggregated or account-level purchase information to understand product demand, improve merchandising, manage stock, and make the storefront easier to shop.

A shade name or cosmetic purchase is treated as shopping information. We do not need biometric identification data to sell a lipstick, foundation, body cream, brush, or beauty set, and customers should not send facial scans, identity documents, medical records, or other highly sensitive material unless we specifically explain why it is necessary for a particular support matter.

Information You Choose to Share With Customer Support

When you email us, the contents of your message become part of the support conversation. This may include your order number, product name, shade, delivery details, a description of the issue, and any photographs you decide to provide.

Beauty-product support can sometimes require more context than an ordinary order question. For example, a customer may contact us about a damaged compact, a leaking body-care container, a broken pencil, an incomplete set, an incorrect shade, a missing brush, or packaging that arrived open. In those situations, photographs of the product, label, outer parcel, or packing condition may help us understand what happened.

Please share only what is reasonably relevant to the issue. If a photograph can show the damaged product without showing your face, home interior, identification documents, payment information, or unrelated people, we recommend keeping those details out of the image.

If you describe skin sensitivity, irritation, or another personal reaction while asking about a cosmetic or body-care product, we will use that message to respond to the support request. We do not use customer support as a medical service, and we encourage customers not to send detailed health records or medical histories that are unnecessary for resolving the order matter.

Checkout, Payment, and Transaction Records

Checkout requires enough information to identify the purchaser, process the transaction, and route the order correctly. Payment processing is typically supported by third-party payment providers or ecommerce services. Those providers may collect or process payment credentials according to the payment method you choose.

CELYVANE may receive transaction information such as whether payment was authorized, the amount paid, currency, payment method category, transaction reference, refund status, or fraud-screening result. We do not need to retain a complete payment-card number simply to provide ordinary customer support.

Transaction records may be kept with the order so we can reconcile purchases, issue approved refunds, investigate duplicated or failed payments, handle disputes, and maintain appropriate business records.

Shipping and Cross-Border Fulfillment Information

Beauty orders cannot be delivered without sharing certain order details with the services responsible for fulfillment and transportation. Depending on the destination and fulfillment route, this may include warehouses, packing services, carriers, postal services, customs intermediaries, or other logistics providers.

The information shared for shipping is generally limited to what is needed to prepare, route, identify, deliver, and troubleshoot the parcel. This can include the recipient name, shipping address, telephone number where supplied for delivery, email where relevant to carrier notifications, package details, and tracking references.

International delivery can also require information to move through systems located in more than one country or region. Customs or delivery authorities may request shipment-related information under the rules that apply to the destination. We do not use customs processing as a reason to disclose unrelated customer information.

Device and Storefront Activity

When you visit the store, technical information can be generated automatically by your browser, device, hosting environment, ecommerce platform, security tools, or analytics services. This helps the storefront load correctly, remember session activity, identify technical problems, and understand how customers move through the shop.

This information may include:

• IP address and approximate location derived from network information.
• Browser type, operating system, device type, language, and screen characteristics.
• Pages viewed, referring pages, session timing, and navigation paths.
• Products viewed, cart activity, checkout steps, and interaction events.
• Technical identifiers stored through cookies or similar technologies.
• Error, security, and performance information used to maintain the storefront.

For a beauty storefront, this type of information can help us see whether customers are finding complexion products easily, whether a collection is difficult to navigate on mobile, whether a product page causes unusual drop-off, or whether checkout is experiencing a technical problem. We use these signals to improve the shopping experience rather than to make assumptions about a customer's appearance.

Cookies, Cart Memory, and Store Preferences

Cookies and similar browser technologies can perform several different jobs. Some are important for essential store functions, while others support measurement, preference storage, or marketing.

Depending on the technology used by the storefront, cookies may help:

• Keep products in a shopping cart while you continue browsing.
• Maintain a secure session through account or checkout steps.
• Remember storefront preferences during a visit.
• Measure page performance and identify technical errors.
• Understand which product or collection pages attract customer interest.
• Measure whether advertising or promotional activity results in store visits or purchases.
• Reduce suspicious, automated, or fraudulent activity.

Your browser may allow you to block, delete, or limit cookies. Some choices can affect features that depend on session continuity, including cart behavior, account access, checkout, or stored preferences.

Analytics and Store Improvement

We may use analytics tools to understand the overall performance of CELYVANE. Instead of looking only at total traffic, ecommerce analytics can help us understand which product categories people discover, how shoppers move between collections, where checkout is abandoned, which devices have usability problems, and which pages need clearer information.

For example, aggregated activity may indicate that customers frequently compare foundation-related pages, move from complexion products to brushes, or browse body-care products together. That information can be useful for organizing collections and improving navigation without requiring us to know the real-world identity of every visitor.

Analytics providers may process device identifiers, cookie information, page events, referral information, and transaction events according to the configuration of the storefront and the provider's own services.

Advertising, Campaign Measurement, and Product Discovery

CELYVANE may use advertising and marketing services to introduce products to new customers, reconnect with people who have shown interest in the store, and measure whether campaigns are effective. These services can involve cookies, pixels, device identifiers, or event data.

Depending on the tools in use, an advertising provider may receive information indicating that a browser viewed a beauty collection, visited a product page, added an item to a cart, or completed a purchase. We may also receive reporting showing campaign performance in an aggregated or attributed form.

We do not need advertising systems to infer sensitive health traits from the fact that someone browsed makeup or body-care products. Product interest should be treated as shopping behavior, not as a medical diagnosis or a statement about a person's identity.

Where privacy controls, consent tools, account settings, browser settings, or platform-level advertising choices are available, customers may use those options to manage relevant marketing technologies.

Email and Customer Communications

If you contact CELYVANE, place an order, or otherwise provide an email address for a store-related purpose, we may use it for communications connected with that interaction. This can include order confirmations, fulfillment updates, support responses, return or refund communication, account-related notices, and security messages.

If promotional email is offered and you choose to receive it, we may use your contact information and relevant shopping interactions to send product or store updates. Promotional communication is separate from messages that are necessary to complete or support an order.

Customers should avoid emailing full payment-card details, passwords, or unnecessary identity documents. If we need particular information to resolve an issue, our support team can explain what is relevant.

Fraud Prevention and Store Security

Online stores need controls that help distinguish ordinary customer activity from payment abuse, automated attacks, account misuse, suspicious checkout behavior, or other activity that may threaten customers or the storefront.

Security and fraud-prevention services may evaluate technical, transaction, and order information such as IP address, device signals, payment status, address consistency, unusual order patterns, failed checkout attempts, and other risk indicators. A transaction may require additional review when those systems identify an unusual pattern.

Security information is used to protect checkout, customer accounts where available, payment activity, and store operations. We do not use fraud screening as a reason to collect unrelated personal information.

Who May Receive Information

Running an independent ecommerce storefront involves service providers that perform specific parts of the shopping process. Information may be shared with a provider when its service requires that information.

Depending on the systems used for a particular order or store function, recipients may include:

• Ecommerce and hosting providers that support storefront operation.
• Payment processors and transaction-service providers.
• Warehouses, fulfillment partners, carriers, and delivery services.
• Customer-support and communication services.
• Analytics, performance, and error-monitoring providers.
• Advertising and campaign-measurement services where those tools are used.
• Security and fraud-prevention providers.
• Professional advisers or service providers assisting with legitimate store operations.

We aim to keep disclosures connected to a genuine operational purpose. A delivery carrier needs shipping information; it does not need the entire history of a customer's browsing activity. A payment processor needs transaction information; it does not need unrelated photographs from a product-damage support request.

Information From Other Services

Some information may reach CELYVANE through services that participate in the shopping process rather than directly through a form on the storefront. Examples can include payment confirmation from a payment provider, tracking updates from a carrier, fraud signals from a security service, or campaign attribution information from an advertising platform.

When we receive information from another service, we use it in connection with the function for which it was provided, such as confirming payment, locating a parcel, measuring a campaign, or investigating a suspicious transaction.

How Long Information Is Kept

Different records serve different purposes, so they do not all need to follow one identical retention period. Order and transaction information may need to remain available for fulfillment, refunds, chargeback handling, accounting, fraud review, and customer-service history. Support conversations may be retained while an issue is active and for a reasonable period afterward so the same matter does not have to be reconstructed from the beginning.

Technical logs, analytics information, marketing events, and cookie data can have different retention settings depending on the service involved. We aim to avoid keeping identifiable information longer than it is reasonably useful for the purpose for which it was collected, subject to operational, recordkeeping, security, and dispute-resolution needs.

Your Privacy Choices

Depending on where you live and the information involved, you may be able to ask about the personal information associated with you, request correction of inaccurate details, request deletion of certain information, or ask about other privacy choices available to you.

A request may require enough information for us to identify the relevant order, account, or correspondence and to verify that the request concerns your information. We may also need to retain information that is still required for transaction records, fraud prevention, dispute handling, or other legitimate operational reasons.

You can also make practical privacy choices through your browser and device, such as clearing cookies, limiting browser storage, changing advertising preferences, or adjusting privacy settings made available by relevant platforms.

Do Not Track and Browser Signals

Some browsers and devices can send Do Not Track or other privacy-related signals. The way these signals are interpreted can depend on the browser, storefront technology, ecommerce platform, analytics provider, and advertising service involved.

Where a supported privacy control can be recognized by the technologies used on the storefront, it may affect the relevant processing. Customers can also use browser cookie controls and platform privacy settings to manage tracking-related preferences.

Children's Information

CELYVANE is designed as a general consumer beauty storefront rather than a service intended to collect personal information from children. We do not need children to provide personal profiles, photographs, or other personal information in order for adults to browse ordinary product pages.

If a parent or guardian believes a child has submitted personal information to us inappropriately, they may contact our support team so the situation can be reviewed.

Keeping Information Reasonably Protected

We use storefront, payment, hosting, security, and operational systems intended to reduce unauthorized access, misuse, alteration, or loss of customer information. No online environment can eliminate every security risk, so customers should also take care with passwords, account access, shared devices, suspicious messages, and payment information.

CELYVANE will not ask you to send a password or full payment-card number by ordinary customer-support email. If a message claiming to be connected with an order asks for unusual sensitive information, contact us through the email address listed on this page before responding.

When This Privacy Information Changes

Storefront technology, payment options, fulfillment services, analytics tools, advertising tools, and the way customers interact with an ecommerce store can change over time. We may revise this privacy information when our actual practices or the services supporting CELYVANE change.

Updates are intended to keep the explanation aligned with how customer information is handled in practice, especially where a new checkout feature, support workflow, fulfillment arrangement, or privacy control affects the shopping experience.